Airport Pass Refund Policy | LCS Driven New Orleans

New Orleans Airport Pass · MSY

Return & Refund Policy

Because the New Orleans Airport Pass reserves transportation capacity and chauffeur availability, the following refund terms apply to its purchase, cancellation, and use. Provided by Lagniappe Chauffeured Services (LCS Driven).

Effective date   December 1, 2025 Applies to   NEW ORLEANS AIRPORT PASS (MSY) Governing entity   LCS DRIVEN · NEW ORLEANS, LA
Full refund
100%
  • Canceled within 14 days of purchase
  • No reservation booked or redeemed
Partial refund
90%
  • Canceled after 14 days of purchase
  • Before any service is reserved or used
  • Administrative fee may apply
Non-refundable
0%
  • Any portion redeemed or used
  • Service completed, or pass expired
  • Promotional / non-refundable offers
1

Full refund (100%)

Lagniappe Chauffeured Services issues a full 100% refund of the New Orleans Airport Pass when both of the following are true:

  • The travel pass is canceled within 14 days of purchase, and
  • No reservation has been booked or redeemed using the pass.
2

Partial refund (90%)

A 90% refund may be issued if the pass is canceled after 14 days of purchase but before any transportation services have been reserved or utilized. An administrative processing fee may apply.

3

Non-refundable situations

Refunds will not be provided if:

  • Any portion of the travel pass has been redeemed or used.
  • Transportation services have been scheduled and completed.
  • The pass has expired.
  • The pass was purchased as part of a promotional, discounted, or limited-time offer marked as non-refundable.
4

Reservation cancellations

Reservations made using the New Orleans Airport Pass remain subject to the standard Lagniappe Chauffeured Services cancellation policy:

  • Cancellations made 24 hours or more before scheduled service: no penalty.
  • Cancellations made within 24 hours of scheduled service may result in the trip credit being deducted from the pass balance.
5

Transferability

The New Orleans Airport Pass may be transferred to another individual with written approval from Lagniappe Chauffeured Services prior to use.

6

Expiration

  • Passes expire 12 months from the purchase date unless otherwise stated.
  • Unused balances remaining after expiration are non-refundable.
7

Service availability

While Lagniappe Chauffeured Services maintains an extensive affiliate network, transportation service is subject to vehicle availability, operational conditions, and service-area coverage.

8

Company cancellation

If Lagniappe Chauffeured Services is unable to provide the purchased service and cannot arrange a suitable alternative, a full refund of the unused portion of the pass will be issued.

9

How to request a refund

To request a refund or cancellation, contact Lagniappe Chauffeured Services by phone at 1-877-527-2888 or through our contact page. Approved refunds are issued to the original payment method used at checkout.

10

Contact information

Lagniappe Chauffeured Services (LCS Driven)
201 St. Charles Avenue, New Orleans, LA 70170
Phone: 1-877-527-2888
Website: www.lcsdriven.com

Refund questions

Airport Pass refund FAQ

Can I get a full refund on the Airport Pass?
Yes — a 100% refund is issued if the pass is canceled within 14 days of purchase and no reservation has been booked or redeemed using it.
What if I cancel after 14 days?
A 90% partial refund may be issued if the pass is canceled after 14 days but before any transportation has been reserved or used. An administrative processing fee may apply.
When is the Airport Pass non-refundable?
When any portion has been redeemed or used, when scheduled service has been completed, when the pass has expired, or when it was bought as a promotional offer marked non-refundable.
What's the cancellation window for a booked ride?
Cancel 24 hours or more before service with no penalty. Within 24 hours, the trip credit may be deducted from the pass balance.
Can I transfer my pass to someone else?
Yes, with written approval from Lagniappe Chauffeured Services prior to use.
When does the pass expire?
12 months from the purchase date unless otherwise stated. Any unused balance after expiration is non-refundable.

Need a refund or change?

Reach our team and we'll walk you through eligibility and processing. Refunds are returned to your original payment method.

This policy works alongside our Terms & Conditions and Privacy Policy.

Contact

Lagniappe Chauffeured Services
201 St. Charles Avenue
New Orleans, LA 70170
1-877-527-2888
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