Cancellation &
Refund Policy

• Cancellations made more than 24 hours before the scheduled pickup are free, and anything paid online is refunded in full.
• Cancellations made less than 24 hours before pickup, and no-shows, are charged the total amount of the reservation.
• Deposits on quoted reservations are non-refundable.
• Corporate accounts may have their own terms.

Refunds go back to the card used at booking. We issue them as soon as the cancellation is confirmed; your bank usually shows the credit within 5 to 10 business days.

Charges that arose on the day of service, such as overtime, extra wait time, parking, or venue fees, are not refundable once the service has taken place.

To change the date, time, vehicle, or addresses, call or email us. If the change alters the price, we confirm the new total before the service; you may pay the difference, or cancel under the rules above.

If a booking was made on incorrect or incomplete details, we contact you before the service date with the corrected price. You may pay the difference or cancel for a full refund.

If we cannot provide a reservation and you do not accept the alternative we offer, you receive a full refund.

Lagniappe Chauffeured Services issues a full 100% refund of the New Orleans Airport Pass when both of the following are true:

• The travel pass is canceled within 14 days of purchase, and
• No reservation has been booked or redeemed using the pass.

A 90% refund may be issued if the pass is canceled after 14 days of purchase but before any transportation services have been reserved or utilized. An administrative processing fee may apply.

Refunds will not be provided if:

• Any portion of the travel pass has been redeemed or used.
• Transportation services have been scheduled and completed.
• The pass has expired.
• The pass was purchased as part of a promotional, discounted, or limited-time offer marked as non-refundable.

Rides booked with the New Orleans Airport Pass follow the reservation cancellation rule in Part 1:

• Cancellations made 24 hours or more before scheduled service: no penalty.
• Cancellations made within 24 hours of scheduled service: the trip credit may be deducted from the pass balance.

The New Orleans Airport Pass may be transferred to another individual with written approval from Lagniappe Chauffeured Services prior to use.

• Passes expire 12 months from the purchase date unless otherwise stated.
• Unused balances remaining after expiration are non-refundable.

While Lagniappe Chauffeured Services maintains an extensive affiliate network, transportation service is subject to vehicle availability, operational conditions, and service-area coverage.

If Lagniappe Chauffeured Services is unable to provide the purchased service and cannot arrange a suitable alternative, a full refund of the unused portion of the pass will be issued.

To cancel or request a refund, contact Lagniappe Chauffeured Services by phone at (877) 527-2888, by email at reservations@lcsdriven.com, or through our contact page. Have your confirmation number ready. Approved refunds are issued to the original payment method.