Privacy Policy

01 Privacy Policy Consent

Lagniappe Chauffeured Services (“we”, “us”) provides this Privacy Policy to explain how we collect, use, protect, and disclose Personal Information received through lcsdriven.com and related pages and tools, including our online booking page (together, the “Service”), and through our customer, vendor, and partner relationships. It also explains your rights and choices, and how to reach us.

We will not use or share your information except as described in this Privacy Policy and our Terms & Conditions.

02 Personal Information We Collect

“Personal Information” means any information relating to an identified or identifiable individual. We collect only what we need to arrange and deliver your transportation, take payment, and respond to you.

When you book

• Contact details: name, email address, and mobile number, so we can confirm the reservation, share chauffeur details, and reach you on the day.
• Trip details: date and time, pickup and drop-off addresses (with their map coordinates and parish, used to price the trip), flight number, passenger and bag counts, add-ons such as child seats, and any notes you give the chauffeur.
• Other passengers: if you book for someone else, the details you give us about them. Please make sure they are happy for you to share them.
• Payment: card details are entered on Stripe's secure checkout page and are processed by Stripe. We never see or store your full card number. We receive confirmation of the payment, the amount, and the last digits and type of the card.
• Your acceptance of our terms, recorded with the time you accepted them.

If you start a booking but do not finish it

Our booking page saves the details you have entered as soon as you type a valid email address or mobile number, even if you do not go on to pay. This lets us help you complete the reservation. We keep your name, contact details, the trip you were planning, and the price shown to you. Section 04 explains how we use them, and the booking page tells you this next to the form.

When you contact us

• Your name, email, phone number, and the content of your message, so we can respond.
• For corporate accounts: company name, billing contact, and travel preferences of the people you book for.

If you choose not to provide information we need to deliver a service, we may not be able to accept the reservation.

03 Information Collected Automatically

Usage data

When you visit the Website we and our analytics providers may automatically record your IP address, device and browser type, pages viewed, the page you came from, and the dates and times of your visits. We use this to keep the site working, understand which pages are used, and improve the Service.

How you found us

When you arrive from an ad, a search engine, or another website, we record where you came from: for example the referring site, the ad campaign and keyword, and the click identifier the ad platform adds to the link. We save this with your booking or unfinished booking so we can tell which advertising and pages lead to reservations.

Cookies and similar technologies

We use cookies, pixels, and similar technologies for the purposes above, and for advertising measurement as described in Section 06. You can set your browser to refuse cookies or to prompt you first; some features may not work fully if you do.

Browser storage

Our pages keep a few items in your own browser's storage:

• How you found us (see above), kept for up to 90 days so a booking can be linked to the visit that started it.
• A draft of your booking and a random reference number, so a reminder link can refill the form for you and your details are not entered twice.
• An order summary (including your name, email, and phone), saved when you go to payment so the confirmation page can display it after Stripe returns you to our site.

These items stay on your device. You can remove them at any time by clearing your browser's site data for lcsdriven.com.

Do Not Track

Our Service does not respond to browser “do not track” signals.

04 How We Use Information

We use Personal Information on these lawful grounds:

Following up on an unfinished booking

If you start a booking and do not complete payment:

• Reminder emails: we may send up to three emails over about three days about the trip you were planning, with a link back to the booking page. They are sent between 9 a.m. and 8 p.m. Central Time and stop as soon as you book, unsubscribe, or the trip date passes. Every reminder includes an unsubscribe link.
• Our reservations team: the details may be added to our dispatch system as a quote request, and a member of our team may call, text, or email you once about the trip. Tell us if you would rather not be contacted and we will stop.

We do not send automated text messages about unfinished bookings.

Legal obligations and safety

To the extent permitted by law, we may disclose information to government or law enforcement officials or private parties when we believe it is necessary to comply with the law or legal process, to protect the rights, property, or safety of our customers, chauffeurs, the public, or Lagniappe Chauffeured Services, or to prevent fraud or abuse.

05 Service Providers & Partners

We share Personal Information only with providers who help us run the Service, and only what each needs for its task:

We may also share information with professional advisers, and with a buyer or successor if the business is sold or reorganised. We do not sell your Personal Information.

06 Advertising & Measurement

We advertise on Google and may advertise on social media. To learn which ads lead to bookings, our website uses advertising tags and cookies, and when you book we may send the advertising platform your email address and phone number in hashed (scrambled, one-way encoded) form together with the booking value. The platform uses it to match the booking to an ad click and does not receive the readable values from us.

We may also use this information, and the pages you visited on our Website, to show our ads to past visitors and customers or to people with similar interests.

You can control ad personalisation in your Google My Ad Center settings, learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and opt out of Google Analytics with the browser add-on.

07 Storage, Retention & Passwords

Personal Information is stored in our booking records, dispatch system, and the systems of the providers listed in Section 05, and is accessed only by people who need it to provide the Service.

Data retention

We keep Personal Information for as long as needed to provide the Service, and longer where required for legal, tax, accounting, or dispute purposes. Details of unfinished bookings are kept for our records after the reminders stop; you can ask us to delete them at any time. When information is no longer needed, we delete it or keep it in a form that no longer identifies you.

Passwords

Some features, such as the client portal, require a username and password. You are responsible for keeping them confidential and for activity under your account. Please tell us immediately about any unauthorised use, and log out at the end of each session on shared devices.

08 How We Protect Your Information

We use administrative and technical measures designed to protect Personal Information against loss, misuse, and unauthorised access, and we work only with providers who take similar care. Payments are handled entirely by Stripe. No security measure is perfect, so we cannot guarantee absolute security.

If a breach affects your unencrypted Personal Information, we will notify you by email or a prominent notice on the Website as quickly as possible and as required by applicable law.

09 Access, Update or Delete Your Data

Depending on where you live, you may have the right to:

• Know what Personal Information we hold about you and receive a copy.
• Correct information that is inaccurate.
• Ask us to delete your information, subject to records we must keep by law.
• Withdraw consent and opt out of marketing at any time.
• Object to or restrict certain processing, including for advertising.
• Receive your information in a portable format.
• Not be subject to a decision based solely on automated processing that significantly affects you.
• Complain to a data protection authority.

To make a request, email reservations@lcsdriven.com. We may need to verify your identity before acting on it.

10 Email & Anti-Spam

We comply with the CAN-SPAM Act. Every marketing email, including reminders about an unfinished booking, includes our postal address and an unsubscribe link; service messages about a booking you made are sent regardless. We do not sell or rent your email address, and we share it only as described in Sections 05 and 06.

11 Third Party Websites

Our Website links to other websites, including Stripe's checkout page and Google Maps. Their privacy practices are governed by their own policies, which we encourage you to read.

12 Children

Our Website is intended for adults, and we do not knowingly collect Personal Information directly from children under 13. Children may travel with us when a reservation is made by a parent, guardian, or other responsible adult, who may give us details such as the number of children and child-seat needs. If you believe a child has given us Personal Information directly, contact us and we will delete it.

13 State Privacy Rights

Residents of some U.S. states, such as California, have additional rights under state law, including the right to know what Personal Information we have shared with third parties for their direct marketing purposes. To exercise any right available to you, email reservations@lcsdriven.com. We will not treat you differently for exercising your rights.

14 Data Controller & Transfers

Lagniappe Chauffeured Services, based in New Orleans, Louisiana, United States, is the controller of the Personal Information described in this Policy. Our providers act as processors on our behalf.

Information is stored and processed in the United States, and may be shared with affiliate operators in other countries when you book a trip there. If you are in the European Economic Area, the United Kingdom, or Switzerland, your information is transferred to countries that may not have the same data protection laws as yours; we protect it as described in this Policy.

15 Changes to this Policy

We may update this Privacy Policy from time to time; each version applies to information collected while it was in effect. We will post the new version here with its date, and if a change materially affects your rights we will make reasonable efforts to notify you, for example by email.