Rental Agreement
Terms & Conditions

Online bookings are paid in full by card at the time of booking, through Stripe.

Quoted reservations(requests, group moves, multi-day itineraries) may require a deposit. Deposits on quoted reservations are non-refundable, and any remaining balance is due before the service begins unless your corporate account terms say otherwise.

Charges that arise on the day, such as overtime, extra wait time, parking, venue fees, and gratuity, are invoiced after the service.

Cancellations made more than 24 hours before the scheduled pickup are free, and online payments are refunded in full.

Cancellations made less than 24 hours before pickup, and no-shows, are charged the total amount of the reservation. Corporate accounts may have their own terms.

Airport pick-ups and departures are charged at a flat rate when both the pickup and the drop-off are within 25 miles of downtown New Orleans.

When either end is farther than that, the trip is charged at the vehicle's hourly rate for the time the vehicle is committed, including the chauffeur's return drive, with the vehicle's minimum (3 hours for sedans and SUVs, 4 hours for Sprinter vans). Current rates are published on our rates page.

Hourly service is billed from pickup to final drop-off, with the vehicle's minimum.

The booking page calculates the price from the vehicle, the service, and the addresses you choose, and shows the total before you pay. The price shown is the price charged.

Airport pickups include 30 minutes of complimentary wait time from the time the flight lands; other pickups include 15 minutes. Wait time beyond that is billed.

Flights are tracked, and pickups move with delays or early arrivals at no extra charge for the airline's delay.

On hourly bookings, overtime charges apply once service runs more than 15 minutes beyond the reserved time, and are billed at the vehicle's hourly rate.

Add-ons chosen when booking online (child safety seats, additional stops) are included in the total paid at booking. Add-ons requested later are billed on the final invoice.

Gratuity is not included in the rate unless set in your corporate account terms.

The client assumes full financial liability for any damage to the vehicle caused during the rental by the client or any member of their party.

Smoking is not permitted in some of our vehicles, and whether smoking is allowed is left to the discretion of the chauffeur. Smoking without the chauffeur's permission carries a $2,500.00 fee.

Alcohol consumption and drug use are prohibited. Any fines resulting from a passenger's actions will be paid by the customer.

• Passengers must remain seated with seat belts fastened while the vehicle is moving.
• Vehicles cannot be loaded beyond their seating capacity. See our fleet for vehicle capacities.

The chauffeur has the right to end the run without refund in the event of blatant misconduct by the client or members of their party.

The company is not liable in the event of a mechanical breakdown during a charter. Our responsibility is to send a replacement vehicle where possible, or to make up the lost time on a mutually agreed date.

We are not responsible for delays or the termination of service caused by unsafe road conditions, including severe weather, flooding, accidents, or road closures.

We are not responsible for articles left in the vehicle. If you leave something behind, call us and we will do our best to return it.

Invoices not paid by their due date accrue a late charge of 0.5% per day, up to 15% of the total amount due.

Questions about this Rental Agreement can be directed to Lagniappe Chauffeured Services:

By making a reservation, ticking the acceptance box on the booking page, or using service from Lagniappe Chauffeured Services, you acknowledge that you have read, understood, and agree to this Rental Agreement.